FieldPlan: Tactical Field Force Planning in BT
نویسندگان
چکیده
In a highly competitive market, BT faces tough challenges as a service provider for telecommunication solutions. A proactive approach to the management of its resources is absolutely mandatory for its success. In this paper, an AI-based planning system for the management of parts of BT’s field force is presented. FieldPlan provides resource managers with full visibility of supply and demand, offers extensive what-if analysis capabilities and thus supports an effective decision making process.
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تاریخ انتشار 2006